Refund and Returns Policy

Introduction

At Royal Reflections Nail Salon, we pride ourselves on providing exceptional service and ensuring our clients are completely satisfied with their experience. We understand that sometimes our clients need to request a refund or return for services or products. This policy outlines the procedures and conditions for handling refunds and returns.

1. Services Refund Policy

1.1 Service Dissatisfaction

• Eligibility: If unsatisfied with a service provided, please notify us within 72 hours of your appointment.
• Procedure: Return to the salon so we can assess the issue. We will offer a complimentary correction or a partial/full refund depending on the situation.

1.2 Medical Reactions

• Eligibility: If you experience an adverse reaction to a product used during your service, please inform us immediately.
• Procedure: Provide documentation from a medical professional. We will issue a full refund for the affected service.

1.3 Booking Errors

• Eligibility: Please inform us immediately or before if a service was booked in error or not as requested.
• Procedure: We will either correct the service or provide a refund.

2. Products Return Policy

2.1 Unopened Products

• Eligibility: Unopened and unused products can be returned within 30 days of purchase.
• Procedure: Return the product with the original receipt for a full refund or exchange.

2.2 Defective Products

• Eligibility: Products found to be defective can be returned within 14 days of purchase.
• Procedure: Return the defective product with the original receipt for a full refund or exchange.

2.3 Used Products

• Eligibility: Used products are non-refundable unless they cause an adverse reaction.
• Procedure: Provide documentation from a medical professional. We will issue a full refund for the affected product.

3. Gift Certificates and Packages

3.1 Gift Certificates

• Eligibility: Gift certificates are non-refundable and cannot be exchanged for cash.
• Procedure: Gift certificates can be transferred to another person or used for services/products of equal or lesser value.

3.2 Service Packages

• Eligibility: Unused portions of service packages are non-refundable.
• Procedure: Packages cannot be transferred to another person. The remaining value cannot be applied to other services.

4. Cancellation Policy

4.1 Standard Appointments

• Notice: Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.
• Fee: Cancellations within 24 hours or no-shows may be charged up to 50% of the service fee. Service deposits are non-refundable

4.2 Group Appointments

• Notice: Please provide at least 48 hours notice for group bookings.
• Fee: Cancellations within 48 hours or no-shows may be charged up to 50% of the total service fee.

5. How to Request a Refund or Return

5.1 In-Person

• Visit Royal Reflections Nail Salon with your receipt and the product or details of the service in question.

5.2 Email

• Send an email to bookings@royalreflectionsnails.com with your name, contact information, receipt (if applicable), and details of your concern.

5.3 Phone

• Call us at +1 (980) 201-9352 during business hours to discuss your concern and arrange a resolution.

6. Contact Information

For any questions or concerns regarding this policy, please contact us:

• Phone: +1 (980) 201-9352
• Email: bookings@royalreflectionsnails.com
• Address: 4400 Sharon Rd, Charlotte, NC 28211 (SouthPark Mall)

Conclusion

Royal Reflections Nail Salon is committed to ensuring the satisfaction and well-being of our clients. If you have any issues with our services or products, please do not hesitate to contact us. We will make every effort to resolve your concern promptly and fairly.